You will be prompted to select the CQD data pipeline region. The following steps assume you have already installed Power BI Desktop on the computer, and that your account has the necessary permissions to access the CQD data pipeline.ĭownload the CQD Power BI Query Templates and save the zip file to a directory on your computer.ĭouble-click on the "CQ and AA combined Analytics 20201105.pbit" template file. For more information, see CQD access role. The account you use to view the historical report needs to have permissions to access the CQD data pipeline. The minimum compatible version is 2.85.681.0 (September 2020). You can use the free version of Power BI Desktop. You can install it from the Microsoft Windows Store. You need to have Power BI Desktop installed. The reports also provide insight to agent performance in the call queues. To report on the number of calls being processed by auto attendants and call queues. These reports use data from the Call Quality Dashboard data store. Agent Timeline – showing a timeline view of agents being active in Call Queue calls.Call Queue – showing analytics for calls coming into your Call Queues.Auto Attendant – showing analytics for calls coming into your Auto Attendants.The Teams Auto Attendant & Call Queue Historical Report Power BI Template provides the following three reports:
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